• Determine organizational responsibility for managing RPM data (IT/Clinical/Other)
  • Review Integration Guide Document
• Understand the Customer Management Dashboard (CMD) as referenced in the Customer Management Dashboard User Guide; you will need to establish which team members will require access to the CMD to support the organizations RPM program.
• Downtime Procedure:
  • If Stel receives an unsuccessful response from the endpoint (including timeouts), the request will be retried up to 6 times. If all 6 retry attempts fail, Stel will stop trying to send the measurement.
  • In the event that vitals have not transmitted to your endpoint, (planned or unplanned downtime) you can leverage the CMD to resend measures to your endpoint.
  • If you have any difficulty resending measures, please contact the Stel Customer Success team ([email protected]) to resolve the issue.